Finding 3PL customers can feel overwhelming.
The demand for faster deliveries, seamless operations, and reliable partnerships has made how to find logistics customers one of the biggest challenges for 3PLs and logistics companies.
It’s no longer just about offering services; it’s about aligning with businesses that value efficiency and dependability.
Every year, businesses push for smarter warehousing solutions, streamlined workflows, and cost-effective operations, but all of that means little without a steady stream of customers to serve.
According to Tels Global, the global contract logistics market is forecasted to grow by 3.8%, with Asia and the Pacific leading the way, driving its value to over $284.45 billion.
This booming demand shows the importance of mastering how to find logistics customers and build long-lasting connections with them.
It’s all about creating value and becoming a trusted partner in the logistics world.
What is a 3PL Business?
A 3PL business, or third-party logistics provider, is a company that helps other businesses manage their logistics and supply chain operations.
Think of it as outsourcing your shipping, warehousing, or order fulfillment to experts who specialize in getting things where they need to go.
For example, if you’re an e-commerce store, a 3PL can store your inventory, pack and ship your orders, and even handle returns.
This frees up your time to focus on growing your business instead of worrying about managing warehouses or figuring out shipping logistics.
In short, 3PLs act as the bridge between your business and your customers, ensuring smooth and efficient delivery while saving you time and resources.
Whether you need help with transportation, storage, or full supply chain management, a 3PL business is designed to make logistics hassle-free.
How to Get into the Logistics Industry?
Wondering how to get into the logistics industry?
With the rapid growth of 3PL (third-party logistics) businesses, this field is brimming with opportunities.
Whether it’s coordinating shipments, managing warehouse operations, or streamlining supply chains, 3PL companies are at the heart of modern logistics, making it an exciting space for newcomers to explore.
1. Learn the Role of 3PLs in Logistics
Start by understanding how 3PL companies operate, from managing inventory to handling transportation and fulfillment.
Taking courses or certifications in logistics and supply chain management can help you gain relevant knowledge.
2. Seek Hands-On Experience in 3PL Operations
Entry-level roles in warehouses or customer service teams at 3PL companies are a great way to get your foot in the door.
You’ll gain valuable experience in areas like inventory management, order processing, and client communication.
3. Build Connections in the 3PL Sector
Attend logistics trade shows, webinars, or industry events focused on 3PL operations.
Networking can help you discover how to get into the logistics industry while learning about emerging trends and opportunities in the 3PL space.
How to Find Logistics Customers and Retain Them
Finding logistics customers is one thing; keeping them is another.
In today’s competitive market, businesses are looking for more than just a service, they want reliable partners who can streamline operations and deliver real value.
So, how do you not only attract logistics customers but also ensure they stick around?
It all comes down to building trust, offering consistent quality, and staying one step ahead of their needs.
Here are some detailed tips on how to find logistics customers in 2025.
1. Be the Fulfillment Partner Your Customers Trust
Navigating product fulfillment can be overwhelming for businesses unfamiliar with logistics. That’s where your 3PL expertise shines.
By providing clear guidance, tailored solutions, and industry insights, you can position your company as an indispensable partner to your customers.
At Newl, we believe warehouses shouldn’t just store products, they should actively help customers implement best practices that drive efficiency and mutual success.
Sharing advice on the right technologies and workflows not only saves your clients money but also strengthens long-term relationships and builds trust.
Here are a few ways to stand out to investors focused on logistics companies and your clients alike:
- Offer cutting-edge automation tools and paperless solutions to minimize errors and improve accuracy.
- Provide recommendations for streamlined workflows and services like kitting to maximize ROI.
- Assist clients in selecting the right e-commerce platforms or integrations tailored to their business.
By delivering these value-added services, you’ll not only meet expectations but exceed them, earning loyalty from customers and recognition from investors focused on logistics companies looking for innovative solutions.
2. Connect with Your Customers’ Systems
As a 3PL, your main goal is to make life easier for your customers, that’s why they’re entrusting you with their logistics in the first place.
The easier you make their operations, the more they’ll appreciate your service.
Customers value integrations that are fast, simple, and reliable. But above all, they love solutions that are truly hassle-free.
By streamlining how their inventory management and order fulfillment processes connect to their:
- Suppliers and manufacturers
- E-commerce platforms and shopping carts
- Retail stores
- Delivery partners
- Accounting tools like QuickBooks
For example, offering robust Amazon logistics customer service ensures smoother operations for sellers handling high-order volumes.
With a partner like Newl, you gain access to an ecosystem of powerful integrations and services that simplify these connections.
Whether it’s supporting e-commerce businesses or managing complex supply chains, delivering exceptional Amazon logistics customer service helps you stand out and retain customers for the long haul.
3. Be a Partner, Not Just a Provider
Your clients aren’t just looking for logistics services, they’re looking for a partner who genuinely supports their growth.
As a 3PL, you’re already a key player in their operations, but there’s an opportunity to take it further.
By aligning with their goals and helping them achieve success, you can strengthen your relationships and earn their long-term loyalty.
Here’s how you can become that trusted partner:
- Stay Engaged with Clients: Schedule regular check-ins to showcase the value you bring and understand their evolving needs and future plans.
- Collaborate on Strategy: Work closely with your clients to develop long-term plans and strategies that align with their goals.
Building these strong partnerships will not only set you apart but also create lasting value for your clients.
At Newl, we’re all about empowering businesses with tailored logistics services that help them thrive.
4. Provide Flexible and Scalable Solutions
No two businesses are the same, and your customers need a 3PL partner who can adapt to their unique requirements.
Flexibility and scalability are key to helping clients handle changing demands, whether it’s seasonal peaks or expanding into new markets.
By offering tailored services, you show that you’re invested in their growth and success.
- Offer customizable storage solutions to fit their specific inventory needs.
- Provide the ability to scale operations during busy seasons or unexpected surges.
- Adapt your services to support your clients’ plans for regional or global expansion.
If you are looking for a 3PL warehousing partner, reach out to us today!
5. Showcase Your Expertise
Being seen as a logistics expert builds trust and sets you apart from competitors.
Customers want more than just a service provider, they want a partner who understands their challenges and offers smart, actionable solutions.
Sharing your knowledge and providing guidance strengthens relationships and keeps customers loyal.
- Stay informed about industry trends and proactively share insights with clients.
- Offer advice tailored to their goals, like improving supply chain efficiency or reducing costs.
- Provide strategic recommendations based on data and your experience to help clients make informed decisions.
At the end of the day, gaining and retaining 3PL customers is about creating partnerships, not just transactions.
By offering flexible, scalable solutions and positioning yourself as an expert in the field, you can build strong relationships that last.
Partner with Newl for 3PL Services
Struggling to keep up with the demands of modern logistics? Managing your supply chain can feel like an uphill battle without the right partner. That’s where Newl comes in.
We’re not just another 3PL provider, we are here to simplify your operations, meet your unique challenges, and help you achieve more.
1. Flexible Warehousing Solutions
With over 35 years of experience, we’ve learned how to adapt to just about anything.
Whether it’s managing seasonal inventory spikes or providing scalable, long-term storage, our warehousing solutions are designed to grow with your business.
No matter how unique or complex your needs are, we’re here to make sure your operations stay smooth and stress-free.
2. Comprehensive Logistics Services
Backed by 35+ years in logistics, we deliver a full suite of logistics services, including efficient freight handling, cross-docking, and advanced inventory management.
Our systems ensure your supply chain runs seamlessly, giving you the competitive edge you need in today’s market.
Don’t let logistics hold you back. Partner with Newl and experience the difference a reliable 3PL can make. Contact us today!
Final Thoughts
Finding the right 3PL partner is about more than just ticking boxes, it’s about choosing a team that can adapt to your needs, deliver consistent results, and help your business thrive.
Whether it’s offering flexible warehousing or comprehensive logistics services, the goal is to create a partnership built on trust, expertise, and shared success.
By prioritizing scalability, expertise, and customer-focused solutions, you can learn how to find logistics customers and scale your growth.
A strong 3PL partnership isn’t just a service, it’s a competitive advantage.
Frequently Asked Questions
1. What is the difference between 3PL and 4PL logistics?
3PL focuses on managing specific logistics tasks like warehousing, transportation, or fulfillment.
4PL oversees the entire supply chain, acting as a single point of contact for coordinating all logistics activities.
2. How do 3PL companies help businesses save costs?
3PL providers streamline logistics operations by offering scalable solutions, leveraging industry expertise, and using economies of scale to reduce warehousing and transportation costs.
They also minimize inefficiencies and help businesses focus on core operations.
3. What industries benefit most from 3PL services?
E-commerce, retail, manufacturing, and healthcare are some of the industries that benefit greatly from 3PL services.
These sectors rely on efficient supply chains to manage inventory, handle fulfillment, and meet customer demands.